M.E. Flow, Inc.
  • Alexandria, VA, USA
  • $16.00 to $22.00
  • Hourly
  • Full Time

401(k) plan, health, dental, vision, and life insurance, bonuses & incentives


M.E. Flow in Alexandria, VA is currently hiring for a full-time Service Dispatcher to join our office team and help ensure maximum scheduling efficiency without compromising customer service and care. This HVAC dispatch position earns $16.00 to $22.00 an hour, depending on experience, and the typical workday for this position is 8 hours long Monday through Friday with some weekend hours as needed. We are local industry leaders in this essential trade and believe that hard work can also be fun.

In addition to great pay and our exceptional culture, we offer the following benefits and perks:

  • 401(k) plan
  • Health, dental, and vision
  • Life insurance

We also offer bonuses & incentives!

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!


OUR IDEAL CANDIDATE

  • Respectful - be kind, positive, and helpful
  • Career-minded - looking for more than a job
  • Self-motivated - sees what needs to be done and does it
  • Team player - get along well with others and have a true understanding of teamwork
  • Customer Service Rockstar - maintain a positive and friendly demeanor no matter the situation

If these ideal Service Dispatcher traits describe you, please continue reading!


ABOUT M.E. FLOW

M.E. Flow has been delivering dependable residential and commercial plumbing, HVAC, and home comfort services throughout Northern Virginia since 1951. We work as a team to provide exceptional customer experiences and superior service. When our customers are looking for quality they can trust and a team that genuinely cares about offering the best of the best, they can depend on us. We are a third-generation, family-owned business that treats our customers and our employees like family.

A large part of our success is because of our caring and dedicated team members. We respect our employees and work hard to create a great place for them to come every day. Our owners know everyone by name and strive to make themselves available. In addition to competitive pay, bonuses, and benefits, we offer both in-house and outsourced training and apprenticeship programs, flexible hours, and opportunities for advancement (we promote from within)!


REQUIREMENTS FOR A SERVICE DISPATCHER

Your primary goal in as our HVAC Service Dispatcher is to ensure ultimate scheduling efficiency. Maximizing time and mileage, you work hard to ensure that customer service expectations are exceeded. Additionally, you close out tickets and document HVAC technician arrival and departure times. You spend your workday in the office on the phone or computer thriving in a fast-paced office environment. Through phone calls, you provide exceptional customer service as you inform clients of arrival times or any potential delays, and you assist managers in administrative tasks as needed. You happily adjust for any rescheduling needs. As an efficient dispatcher, you organize the days and weeks ahead in order to not fall behind schedule. Your demeanor is friendly and capable as you converse with clients and dispatch calls to technicians. You leave work each day knowing you played a vital role in our company's success!

  • At least 2 years of experience dispatching
  • Completed high school diploma
  • Previous experience with dispatch a plus
  • Excellent communication skills

If you are excited about this Service Dispatcher opportunity, don't delay. Apply today!


Location: 22306

M.E. Flow, Inc.
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